Shipping Policy

SHIPPING & HANDLING

Each of our products is made-to-order only for you.

Production: 3-5 business days.

Processing: 1 – 2 business days. We will ship your made-to-order product to our warehouse, put your name and address on it.

Shipping:

  • DHL Express ( Recommended ): Items usually take between 5 - 10 business days to arrive at their destination.
  • Standard Shipping : Items usually take between 15 - 20 business days to arrive at their destination.

We process orders Monday through Friday. Business Days do not include weekends or holidays.

Due to a great volume of orders placed before/during large sales & holiday season (Halloween, Christmas, etc.), shipping times are sometimes longer than previously estimated. Please allow extra time for your order to be delivered before/during holidays and sales seasons.

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 7-10 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.

ORDER DELIVERY DELAYED DUE TO ACTS OF NATURE

Petorugs shall not be liable and will not issue any refund or credit if an order delivery is delayed due to causes beyond the shipping carrier's control, including, but not limited to: acts of God, natural disasters or weather delays.

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We offer our customers top-class customer support in order to provide the best shopping experience possible. Feel free to provide us with your feedback so that we can improve our services accordingly.

Have another question? Just hit us up at [email protected]

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